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FAQs - Equifax Data Breach

At Bank of Louisiana, we take the security of our customers very seriously. 

In light of of the Equifax Data Breach, here are some tips and guidelines to help you determine what route you should take to best protect your identity. If you have any questions or concerns, please feel free to contact your local bank branch and we’ll be happy to help.

I heard about the Equifax breach in the news. What happened?
Equifax, one of the three major credit bureaus, experienced a massive data breach. People’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers were accessed by hackers. It is also believed credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people were accessed as well.

How do I know if my information was stolen?
You can go to a special website set up by Equifax to find out: https://www.equifaxsecurity2017.com/. Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public wi-fi) when you submit sensitive data over the internet.

How can I protect myself?

  • Enroll in Equifax’s services: Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at https://www.equifaxsecurity2017.com/.

  • Monitor your credit reports: In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year.

  • Monitor your bank accounts: We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online and mobile banking to keep a close eye on your accounts and be sure to check your account statements each cycle.

  • Watch out for scams related to the breach: Do not trust phone calls or e-mails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation. Equifax will not call or email you asking for personal information.

Where can I get more information about the Equifax breach?
You can learn more directly from Equifax at 
https://www.equifaxsecurity2017.com/.

To learn more about how to protect yourself after a breach, visit 
https://www.identitytheft.gov/Info-Lost-or-Stolen